Returns Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
Sealed Trading Card Products
Due to the nature of sealed trading card products, all returns must be sent back with the original factory seals fully intact. Any items returned with broken or tampered seals will be deemed ineligible for a refund or exchange and will be rejected and returned to the customer at their own expense.
Non-Returnable Items
The following items cannot be returned:
- Opened or played card packs
- Digital products or codes
- Sale or clearance items
How to Start a Return
To initiate a return, please contact us at customerservices@bbstcg.co.uk with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Exchanges
If you received a damaged or defective item, we will replace it at no extra cost. Please contact us within 14 days of receiving your order.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.
Contact Us
If you have any questions about our returns policy, please get in touch at customerservices@bbstcg.co.uk.