FAQ
Frequently Asked Questions
Find answers to our most commonly asked questions below. If you can't find what you're looking for, feel free to get in touch at customerservices@bbstcg.co.uk.
🎁 Free Booster Pack With Every Order
As a thank you for shopping with us, every order includes a free random booster pack — on us! It's our way of sharing the excitement of the hobby we love with every single purchase you make.
✅ Are your products 100% authentic?
Absolutely. Every single product we sell is 100% authentic and factory sealed. We source directly from reputable distributors and publishers, so you can shop with complete confidence knowing you're receiving genuine, untampered products.
🚚 How long will my order take to arrive?
Orders are processed within 1–2 business days. Once dispatched, estimated delivery times are:
- Standard UK delivery: 3–5 business days
- Express UK delivery: 1–2 business days
💳 How much does delivery cost?
Delivery costs are calculated at checkout based on your location and chosen shipping method. We may offer free standard UK delivery on orders over a certain value — check our current promotions for details.
📌 Will I get a tracking number?
Yes! Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel's journey.
🌎 Do you ship internationally?
Unfortunately not, we only ship within the UK.
🔍 What if my order hasn't arrived?
If your order hasn't arrived within the estimated timeframe, please check your tracking information first. If you're still having trouble, contact us at customerservices@bbstcg.co.uk and we'll look into it right away.
📦 What if my order arrives damaged?
If your order arrives damaged, please contact us at customerservices@bbstcg.co.uk within 14 days of delivery with your order number and photos of the damage. We'll get it sorted for you as quickly as possible.
✏️ Can I change my delivery address after ordering?
We process orders quickly, so please contact us at customerservices@bbstcg.co.uk as soon as possible if you need to make any changes. We cannot guarantee amendments once an order has been dispatched.
🚫 Do you deliver to PO Boxes?
Unfortunately we're unable to deliver to PO Boxes. Please provide a full residential or business address when placing your order.
Pre-Order Questions
Thinking about placing a pre-order? Here's everything you need to know before you do.
What is a pre-order?
A pre-order allows you to secure a product before it officially arrives in stock. You'll be charged at the time of placing your order, and your item will be dispatched as soon as it becomes available.
When will my pre-ordered item ship?
Each pre-order product displays an estimated shipping date directly beneath the Pre-Order button on the product page. Please check this before placing your order. We'll keep you informed of any updates to this date via email.
What happens if I order both in-stock and pre-order items?
No problem. If your order contains a mix of in-stock and pre-ordered items, we'll split your order into two shipments. Your in-stock items will be picked, packed, and dispatched straight away as normal, while your pre-ordered item(s) will be dispatched separately once they arrive with us. You won't need to place two separate orders, we handle the split for you.
Will I get tracking information for my pre-order?
Yes, you'll receive two separate tracking numbers. The first will be sent once your in-stock items are dispatched, and the second will follow once your pre-ordered item(s) are on their way. Keep an eye on your inbox (and your spam folder, just in case!) for both tracking emails.
Can I cancel or get a refund on a pre-order?
Yes. If you change your mind before your pre-ordered item has shipped, you're entitled to a full refund for that item. Simply contact us and we'll get it sorted for you.
Will I be kept updated on my pre-order?
Absolutely. If there are any changes to your estimated shipping date, we'll notify you by email as soon as we know. We aim to be as transparent as possible so you always know where your order stands.
💳 Payment Methods
We accept a wide range of payment methods to make checkout as easy as possible:
- Credit & Debit Cards (Visa, Mastercard, American Express)
- Shop Pay — save your details for faster checkout
- Apple Pay — pay with Face ID or Touch ID on supported devices
- Google Pay — quick and secure payment via Google
All payments are processed securely at checkout. If you have any questions about payment, please contact us at customerservices@bbstcg.co.uk.
💬 Still have a question?
We're happy to help! Drop us a message at customerservices@bbstcg.co.uk and we'll get back to you as soon as we can.