Frequently Asked Questions
Find answers to our most commonly asked questions below. If you can't find what you're looking for, feel free to get in touch at customerservices@bbstcg.co.uk.
🎁 First Order Bonus
As a thank you for shopping with us for the first time, every first order includes a free random booster pack — on us! It's our way of welcoming you to the Berry Brand Supply TCG community.
✅ Are your products 100% authentic?
Absolutely. Every single product we sell is 100% authentic and factory sealed. We source directly from reputable distributors and publishers, so you can shop with complete confidence knowing you're receiving genuine, untampered products.
🚚 How long will my order take to arrive?
Orders are processed within 1–2 business days. Once dispatched, estimated delivery times are:
- Standard UK delivery: 3–5 business days
- Express UK delivery: 1–2 business days
💳 How much does delivery cost?
Delivery costs are calculated at checkout based on your location and chosen shipping method. We may offer free standard UK delivery on orders over a certain value — check our current promotions for details.
📌 Will I get a tracking number?
Yes! Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to follow your parcel's journey.
🌎 Do you ship internationally?
Unfortunately not, we only ship within the UK.
🔍 What if my order hasn't arrived?
If your order hasn't arrived within the estimated timeframe, please check your tracking information first. If you're still having trouble, contact us at customerservices@bbstcg.co.uk and we'll look into it right away.
📦 What if my order arrives damaged?
If your order arrives damaged, please contact us at customerservices@bbstcg.co.uk within 14 days of delivery with your order number and photos of the damage. We'll get it sorted for you as quickly as possible.
✏️ Can I change my delivery address after ordering?
We process orders quickly, so please contact us at customerservices@bbstcg.co.uk as soon as possible if you need to make any changes. We cannot guarantee amendments once an order has been dispatched.
🚫 Do you deliver to PO Boxes?
Unfortunately we're unable to deliver to PO Boxes. Please provide a full residential or business address when placing your order.
💬 Still have a question?
We're happy to help! Drop us a message at customerservices@bbstcg.co.uk and we'll get back to you as soon as we can.