Delivery FAQ
Got questions about your order? Find answers to our most frequently asked delivery questions below.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Once dispatched, estimated delivery times are:
- Standard UK delivery: 3–5 business days
- Express UK delivery: 1–2 business days
How much does delivery cost?
Delivery costs are calculated at checkout based on your location and chosen shipping method. We may offer free standard UK delivery on orders over a certain value — check our current promotions for details.
Will I receive a tracking number?
Yes! Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel.
What if my order hasn't arrived?
If your order hasn't arrived within the estimated timeframe, please first check your tracking information. If you're still having issues, contact us at customerservices@bbstcg.co.uk and we'll investigate as quickly as possible.
Can I change my delivery address after placing an order?
We process orders quickly, so please contact us at customerservices@bbstcg.co.uk as soon as possible if you need to update your delivery address. We cannot guarantee changes can be made once an order has been dispatched.
What happens if my parcel is lost or damaged?
If your order arrives damaged or goes missing in transit, please contact us at customerservices@bbstcg.co.uk within 14 days of the expected delivery date. Please include your order number and, where possible, photos of any damage so we can resolve the issue promptly.
Do you deliver to PO Boxes?
We are unable to deliver to PO Boxes. Please ensure you provide a full residential or business address at checkout.
Still have questions?
If your question isn't answered here, feel free to get in touch at customerservices@bbstcg.co.uk and we'll be happy to help.