Pre-Order FAQ

Thinking about placing a pre-order? Here's everything you need to know before you do.

What is a pre-order?

A pre-order allows you to secure a product before it officially arrives in stock. You'll be charged at the time of placing your order, and your item will be dispatched as soon as it becomes available.

When will my pre-ordered item ship?

Each pre-order product displays an estimated shipping date directly beneath the Pre-Order button on the product page. Please check this before placing your order. We'll keep you informed of any updates to this date via email.

What happens if I order both in-stock and pre-order items?

No problem. If your order contains a mix of in-stock and pre-ordered items, we'll split your order into two shipments. Your in-stock items will be picked, packed, and dispatched straight away as normal, while your pre-ordered item(s) will be dispatched separately once they arrive with us. You won't need to place two separate orders, we handle the split for you.

Will I get tracking information?

Yes, you'll receive two separate tracking numbers. The first will be sent once your in-stock items are dispatched, and the second will follow once your pre-ordered item(s) are on their way. Keep an eye on your inbox (and your spam folder, just in case!) for both tracking emails.

Can I cancel or get a refund on a pre-order?

Yes. If you change your mind before your pre-ordered item has shipped, you're entitled to a full refund for that item. Simply contact us and we'll get it sorted for you.

Will I be kept updated?

Absolutely. If there are any changes to your estimated shipping date, we'll notify you by email as soon as we know. We aim to be as transparent as possible so you always know where your order stands.

Still have questions?

We're happy to help. Get in touch with us and we'll get back to you as soon as possible.